Skip to main content

Privacy Policy

1. Introduction

At boltUp, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website and services. This policy is compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Information We Collect

We collect and process the following types of information:

2.1 Information You Provide

  • Name and contact information
  • Email address
  • Business details (company name, registration number, VAT number)
  • Payment information (processed securely through Stripe)
  • Website preferences and design requirements

2.2 Information Automatically Collected

  • IP address and device information
  • Browser type and settings
  • Usage data and analytics
  • Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services
  • To process payments and manage subscriptions
  • To communicate with you about our services
  • To send technical notices and support messages
  • To analyze usage patterns and improve our website
  • To comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract fulfillment - to provide our services
  • Legal obligation - to comply with laws
  • Legitimate interests - to improve our services
  • Consent - for marketing communications

5. Data Sharing and Third Parties

We share your data with:

  • Stripe - for payment processing
  • Google Analytics - for website analytics
  • Supabase - for data storage
  • SendGrid - for email communications

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, access controls, and regular security assessments.

7. Your Rights

Under GDPR, you have the following rights:

  • Right to access your data
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted.

9. Cookies

We use cookies and similar technologies to improve your browsing experience. You can manage your cookie preferences through our cookie consent banner. For more information, please see our Cookie Policy.

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect or process data from children under 16.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

  • Email: matt@boltup.co.uk

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law.